OUR POLICIES

Background

 

MARINE AND CIVIL DIVING SERVICES LTD. (“we”, “our”, “us”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, www.marineandcivildiving.co.uk, and we will only collect and use personal data in ways described in this Policy and in a manner consistent with our obligations under UK law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Policy is requested when using our website.

 

1. Definitions and Interpretation

​

“Account” – an account required to access and/or use certain areas and features of our Site.

​

“Cookie” – a small text file placed on your device when you visit certain parts of our Site and/or use certain features. Details of the Cookies used by our Site are set out in Part 14.

​

“Cookie Law” – the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”).

 

2. Information About Us

​

Our Site is owned and operated by MARINE AND CIVIL DIVING SERVICES LTD, a company registered in England and Wales.

• Registered office address: GPS Marine House, Upnor Road, Rochester, Kent, England, ME2 4UY

• Email: diving@marineandcivil.co.uk

• Telephone: +44 77 1739 7302, +44 16 3489 2010

 

3. What Does This Policy Cover?

​

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. We have no control over how your data is collected, stored, or used by those sites, and we advise you to review their privacy policies before providing data to them.

 

This Privacy Policy also applies to personal data submitted through Meta (Facebook/Instagram) Lead Ad forms where users provide their details directly to us via Meta Platforms.”

 

4. What Is Personal Data?

​

Personal data is defined by the UK GDPR and the Data Protection Act 2018 as:

​

“Any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier.”

 

This includes obvious information such as your name and contact details, and less obvious information such as IP addresses and online identifiers.

 

5. Your Rights

 

Under Data Protection Legislation, you have the following rights:

• The right to be informed about our collection and use of your personal data.

• The right of access to the personal data we hold about you.

• The right to rectification if your data is inaccurate or incomplete.

• The right to erasure (“to be forgotten”).

• The right to restrict processing of your personal data.

• The right to object to our use of your personal data.

• The right to withdraw consent at any time (where consent is our lawful basis).

• The right to data portability.

• Rights relating to automated decision-making and profiling.

 

You may complain to the Information Commissioner’s Office (ICO) if you believe your rights have been infringed. However, we welcome the chance to resolve concerns directly.

 

6. What Data Do We Collect and How?

 

Data Collected:

• Identity information (name, title)

  • How We Collect It: Online enquiry forms, conversations, or in-person meetings

• Contact information (address, email, phone number)

  • How We Collect It: Online enquiry forms, conversations, or in-person meetings

• Payment information (bank details, card details)

  • How We Collect It: Secure payment processing where applicable

• Project details and notes

  • How We Collect It: During business interactions and service delivery

 

7. How Do We Use Your Personal Data?

 

We must always have a lawful basis. Our uses include:

 

Purpose:

• Registering your enquiry or project

  • Data Used: Name, email, phone

    • Lawful Basis: Consent

• Providing services

  • Data Used: Project details, contact information

    • Lawful Basis: Contractual necessity / Legitimate interest

• Managing payments

  • Data Used: Payment details

    • Lawful Basis: Contractual necessity

• Communicating with you

  • Data Used: Contact details, notes

    • Lawful Basis: Legitimate interest (to provide services)

• Marketing (where applicable)

  • Data Used: Contact details

    • Lawful Basis: Consent (you opt-in)

 

We will only use your data for the purpose collected unless another purpose is compatible with the original.

 

8. Data Retention

 

We will not keep your personal data longer than necessary. Typical retention periods:

 

• Identity & Contact information: kept while you are an active client and securely deleted within 28 days of a deletion request.

• Payment information: retained only as long as necessary for transactions and statutory accounting requirements.

• Project notes: retained as required to provide services or meet legal obligations.

 

9. Storage & Transfers

 

• Data is stored in the UK or in countries with adequate safeguards approved by the ICO.

• Where we use third-party processors (e.g., web hosting, email services), we ensure contracts and safeguards are in place, including Standard Contractual Clauses where required.

• We protect your data by:

  • Limiting access to authorised staff/contractors.

  • Using encryption and secure storage.

  • Maintaining a data breach procedure (including ICO/user notifications where required).

 

10. Sharing Data

 

We do not sell your data. We only share data:

 

• With trusted processors (e.g., IT providers, payment processors).

• If legally required (e.g., court order, law enforcement).

• If our business is sold or merged (the new owner may use data under the same terms).

 

11. Marketing & Your Control

 

• You can opt-out of marketing at any time via unsubscribe links or by contacting us directly.

• You may also register with UK preference services (TPS, CTPS, MPS) to reduce unsolicited marketing.

 

12. Withholding Information

 

You may browse our Site without providing data. Some features (such as service enquiries) may require you to provide data. You can control Cookies (see Part 14).

 

13. Accessing Your Data

 

You may make a subject access request to obtain details of the data we hold. Requests should be made in writing to the contact details in Part 15. We will respond within one month, unless the request is complex (up to three months). No fee is charged unless requests are excessive.

 

14. Cookies

 

Our Site uses Cookies:

• Necessary Cookies – enable essential site functionality.

• Analytics Cookies – help us understand how visitors use our Site.

• Marketing Cookies – may be used (with consent) to personalise content and measure ad performance.

 

You can manage cookies via your browser or our cookie banner. Blocking cookies may affect site functionality. A full cookie list can be provided on request.

 

15. Contact Us

 

For privacy matters, including subject access requests:

 

• Email: diving@marineandcivil.co.uk

• Telephone: +44 77 1739 7302, +44 16 3489 2010

• Postal address: GPS Marine House, Upnor Road, Rochester, Kent, England, ME2 4UY

 

16. Changes to This Policy

 

We may update this Privacy Policy to reflect legal or business changes. Updates will be posted on our Site. The latest version will always apply.

 

Last updated: 31 March 2026

​

Privacy & Cookies Policy PDF